Privacy Policy

Thank you for choosing to be part of our community at S3 Gems LLP ("S3 Gems", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit or interact with our website: https://s3gems.com.

1. Information We Collect

When you interact with our website, register as a customer or vendor, or make a purchase, we may collect the following data:

a. Personal Identification Information

  • Name

  • Email address

  • Phone number

  • Shipping & billing address

b. Payment Information

  • UPI, card details, or bank details (processed securely via third-party payment gateways)

c. Usage Data

  • IP address, browser type, device data

  • Website activity and interaction logs

  • Cookies and tracking information

d. Marketing Preferences

  • Newsletter and promotional email opt-ins

2. How We Use Your Information

We collect and use your information to:

  • Process and fulfill orders placed on the platform

  • Enable vendor-customer communication and logistics

  • Respond to customer service requests

  • Send transactional and promotional messages (with consent)

  • Improve our website performance, security, and user experience

  • Comply with legal and regulatory obligations

3. Cookies and Tracking Technologies

We use cookies, pixel tags, and other tracking technologies to:

  • Provide essential functionality

  • Track site traffic and performance

  • Show personalized offers or ads (with your consent)

You can manage or disable cookies through your browser settings.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Service Providers: Payment gateways, shipping partners, customer support, hosting providers

  • Vendors: Limited access to fulfill your orders

  • Legal Authorities: When required to comply with laws or in response to legal requests

5. Security of Your Information

We use industry-standard encryption, secure servers, and data access controls to protect your information. While we take appropriate steps, no method of data transmission over the internet is 100% secure.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Opt-out of marketing communications

  • Request data portability

  • Limit or object to certain processing activities

To make such a request, contact us at support@s3gems.com.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under this age. If we discover such data, we will delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website implies acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to:

S3 Gems LLP
D 306, Avenue L-1,
Rustomjee Global City,
Virar West, Maharashtra – 401303, India
📧 support@s3gems.com
📞 +91 93243 83193
🌐 www.s3gems.com