Return & Refund Policy

At S3 Gems, we value your satisfaction and strive to ensure a smooth and secure shopping experience. Our Return & Refund Policy is designed to give you peace of mind while shopping for jewellery and gemstones on our platform.

Return Policy

We offer a 5-day return policy, which means you can request a return within 5 days of receiving your order.

Eligibility for Return:

  • The item must be in unused, original condition and in its original packaging.

  • The product must include all original tags, certificates (if any), and invoices.

  • Return requests must be initiated through your S3 Gems account or by contacting our support team.

  • Personalized, customized, or made-to-order items are not eligible for return unless damaged or defective.

Return Process:

  1. Request a return within 5 days of delivery via your account or by emailing us at support@s3gems.com.

  2. Our team will arrange a reverse pickup (if available in your area) or provide return shipping instructions.

  3. Once the product is received, it will be inspected within 2 business days.

  4. If approved, the return will be accepted and the refund process will begin.

Refund Policy

  • Once your return is approved after inspection, the refund will be credited to your original payment method within 10 business days.

  • Please note that your bank or card issuer may take additional time to reflect the amount in your account.

  • If more than 15 business days have passed since your refund was approved and you haven’t received the amount, please contact us immediately.

Non-Refundable Items

  • Items damaged due to mishandling after delivery

  • Items returned without original packaging, tags, certificates, or invoice

  • Customized/personalized jewellery pieces

  • Items sold under “Final Sale” or “Non-Returnable” labels

Contact Us for Assistance

For return or refund-related queries, feel free to reach out to our support team:

Address:
D 306, Avenue L-1,
Rustomjee Global City,
Virar West, Maharashtra - 401303, India

Phone: +91 93243 83193
Email: support@s3gems.com
Website: www.s3gems.com